There is always a need for a comprehensive repair capability: lightning and bird strike damage, airport incidents with vehicles, warranty requests, and material fatigue are just some of the myriad reasons why aircraft parts need repairing.
Satair Group’s repair capabilities covers more than 2000 airframe components or product lines – such as sharklets, elevators, rudders and slats. The service offered is mainly geared to Level 3 heavy damage repairs where the component is usually repaired on a production jig.
Christian Markau, Service Manager, Parts & Repair, Exchange and Lease Services at Satair Group, explains there is a new proactive approach being taken to repair needs with stronger customer communication underway.
“Our previous offering was an AOG service with advanced part exchange and also leasing of parts. Although repair services are mandatory and available we didn’t market them very much. Now we are turning repair obligations into attractive service offerings to customers.
“We have a strong competitive advantage through the advance exchange programme, core repair capabilities and the latest engineering know-how of all components. Customers are already noticing the difference”, he said.
“Feedback is stronger as they see better price transparency between labour, material and inspection costs, and faster turnaround times. We plan a 15-day shop turnaround figure as the industrial norm.”
Continuous improvement and development is key. Ten more product repair lines are under development, with 15 more to follow in 2016, and more beyond that.
Also planned are new repair shops for Airbus aircraft in the Americas and Asia-Pacific to avoid transport costs for customers and swifter turn-arounds.